A multi‐industry and cross‐country comparison of technology contribution to formal and informal knowledge sharing processes for innovativeness

The study explores the impact of organizational information technology (IT) competency on knowledge sharing, both explicit and tacit, in context innovativeness products processes. Knowledge sharing is then assessed terms tacit-to-explicit conversion types innovation. Both process (internal) product/service (external) innovation are included. As an extension, this IT to framework evaluated context, by nation (Poland United States) industry (IT, construction, healthcare). results obtained through structural equation modeling method (sample size 2168 cases total) exposed that dimensions matter for formal informal knowledge-sharing processes vary across countries industries. For instance, US industry, IT-infrastructure, IT-knowledge, IT-operations equally support (formal) tacit (informal) sharing. On contrary, same Poland, all but regarding only IT-knowledge supports it. Summing up general findings, exposes critical IT-competency dimension whereas explicit- operations. Next, it clarifies explicit, needed introduce external innovations thanks their significant internal improvement.